Salesforce lie to make a sale and then refuse to give refund

Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Value for money

We were told that salesforce would be a good solution for us as a one person company with very limited financial resources. The system is absolutely on usable without additional customizations made via salesforce programmer.

Without The customization, it is essentially a unfinished platform that we are unable to use. We have been trying to get a refund for weeks, but I've been told that we have a contract of 12 months to for fill and a refund cannot be given. We never would have bought this product if we knew how poorly designed it was for start ups. They lied to us and our refusing to give our money back.

I will never never never go to them again for anything. Avoid at all cost.

Reason of review: Return, Exchange or Cancellation Policy. cusotmer service.

1 comment
Not resolved is a nice service, but they make it pretty much impossible to cancel and their customer service is worthless. You have to go through this multi-step cancelation process and heaven help you if you try to cancel after your renewal date. They have to "go to management" to get approval to only bill you for what you used. Really??

Any company that thinks its ok to charge for services not rendered and makes it impossible to quit is not worth doing business with. Worse when they have their customer services tee'd up to shovel up the BS I just heard. I strongly recommend you consider ACT or another product which provides all the capability and none of the BS. Its also totally portable. To bad Salesforce put greed in front of common sense business.

Monetary Loss: $314.



Am still on home after 45 minutes with the overseas geniuses at the Indian support facility: they don't know how to set up a new username on an account. Totally inept.

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